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COVID-19 Coronavirus Update

UPDATE: 6/1/2020 - RGFCU is committed to the safety of our members and our employees. This is our top priority during the COVID-19 pandemic. Branch lobbies are open at this time with limited occupancy and social distancing is required. Our staff members have been provided with extra supplies and training for enhanced sanitation throughout the day. If your business can be conducted through the drive-up or online, we still encourage you to continue using these channels. Our employees will be wearing masks, and our members are encouraged to do the same. Our Raymore Operations Center remains by appointment only. You can reach us at 866.852.6478 to schedule an appointment. Please avoid the lobbies if you are experiencing symptoms including but not limited to fever or chills, cough, shortness of breath, loss of taste or smell, or if you generally do not feel well.

UPDATE: 3/31/2020 - The progression of the COVID-19 pandemic has brought a lot of unknowns - not just from a health and safety standpoint, but from an economic one as well. If you have already seen your financial situation impacted or anticipate it will be in the future, know that we're here to work with you and help in whatever way we can as the unexpected unfolds. 

Credit unions were formed to help people within the community. They have been supporting members and their financial needs during the toughest of times, from the Great Depression, to the Great Recession, and on to the current situation we’re facing. Here is how yours is offering help:

If you don't have your loan at the credit union, now may be a great time to inquire about one (believe it or not!). If you have loans financed elsewhere, you may be able to refinance that loan to your credit union and reduce your interest rate or monthly payment. This can help to reduce your expenses if you see a temporary decrease in your cash flow.

If you currently have a loan at RGFCU and are concerned about your ability to make payments, we have a "loan extension" option available. This simply means that your payments would be delayed for a period of time, and the months where no payment is being made would be added to the end of your loan term. 

We encourage you to contact us directly at (866) 852-6478 so we can walk through your unique situation together and see how we can best help you. 

UPDATE: 3/16/2020All RGFCU lobbies are closed to help contain the spread of the Coronavirus. We are happy to assist you via our drive-thru lanes, or contact us to make a lobby appointment for your in-person needs

UPDATE: 3/13/2020 - At R-G Federal Credit Union, our top priority is always the safety and security of both our members and employees. Please know that credit union leadership is closely monitoring the progression of Coronavirus, as well as staying up-to-date with recommendations and best practices issued by the Center for Disease Control and other health experts. Rest assured we have extensive plans in place to provide continuous account access in the event the virus progresses. 

At this time business is continuing without interruption at our branches, and we intend for that to continue. If you prefer to use our drive-thru services instead of coming inside, we always have multiple lanes open to serve our membership. We are also taking additional steps to disinfect our branches regularly and have gone over health-promoting habits with our employees.

We proudly provide our members with banking technology that allows them to conduct transactions remotely if need be. If you're unfamiliar with our app, it allows you to do the following wherever you are:

  • View account balances
  • Transfer funds
  • Pay loans
  • Access account history
  • View recent transactions
  • Receive alerts for account activity 
  • Deposit checks
  • More!

Download RG Mobile App - App Store

Download RG Mobile App - Google Play

Other ways to conduct business with us without coming inside a branch include the following:

Please keep in mind fraudsters will do anything for personal gain, including taking advantage of fear and anxiety surrounding the Coronavirus. Fraud attempts come in many ways: phone calls, texts, emails, mail, and websites. 

Email and phone scams could include an attempt to gain personal information by impersonating health officials. There are rumors that donation requests to fund emergency plans have been reported. Emails can be sent falsely claiming the virus is in the recipient's area and encouraging clicking a link and entering an email password to read more.

Here are some best practices to protect yourself against fraud:

  • NEVER respond to an email asking you to verify or update your personal information.
  • Delete any unsolicited email in your email accounts – don’t open them!
  • Never give out your personal or financial information on the phone or online unless you initiated contact with a known company.
  • Check the email address by hovering over it to make sure it is from the intended sender.
  • Hang up and call back if you receive a phone call with a known phone number.
  • Research the company and their phone number; do not use any number or link that was given in an email.
  • Update your antivirus software.

If you feel you have been targeted and released personal information please give us a call and monitor your accounts closely. 

Real & Genuine