Your online banking username, password, PIN, and one-time security codes are designed to keep other people out of your account. If a scammer gets this information, they may be able to sign in, move money, or make changes to your account.

That is why these details should never be shared, even with someone who claims to work for R-G.

Watch for Pressure and Urgency

A scammer may say they need your information to:

• Stop a fraudulent transaction
• Restore access to online banking
• Verify your identity
• Prevent your account from being locked
• Move your money to a “safe” account

They may sound professional and know personal details about you. They may also tell you not to hang up or contact anyone else. None of that proves the request is legitimate.

R-G will never ask for your online banking password, PIN, or one-time security code. We do not need these details to assist you.

Take Back Control of the Conversation

If someone requests protected information, end the conversation. Do not use a phone number or link they provide. Instead, contact R-G through the number on our website. This puts you in control and allows you to verify that you are speaking with our team.

Go ahead, hang up on us. We would always rather have you call back than risk giving a scammer access to your account.